Gifts in Wills Officer

Location (UK): Office Hybrid* - London / Sheffield
Hours: Full-time, 35 hours per week (Part-time 28 hours plus considered) 
Salary: £33,698 per annum (London), £30,635 per annum (rest of UK)
Benefits: Read more about the excellent benefits we offer
Contract type: Fixed-term until 31December 2026
Travel: Travel to London or Sheffield offices on a monthly/bi-monthly basis
Closing date: 23:59 hours, Sunday 14 June 2026

Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.

We are looking for a Gifts in Wills Officer to join our team to support with the stewardship and retention of our gifts in Wills enquirers and pledgers, and the further marketing of this important income stream. With gifts in Wills making up around 80% of our income it is crucial for our ability to move towards a future free from arthritis, and this role plays a key part in making sure our pledgers have a brilliant experience with us and understand the impact that their incredible gift will have for people with arthritis. As part of the gifts in Wills team you will sit within the wider Public Fundraising department, a collection of teams who are curious, collaborative and ambitious in our work to grow our income and impact. 

About the role

Recently shortlisted for the Excellence in Stewardship Legacy Giving Award, the gifts in Wills team put our supporters at the heart of everything they do. This role is a varied one that collaborates with colleagues and supporters daily. That could be working with our innovation team to maximise marketing opportunities to our Inspire product members, ensuring our website content is a powerful call to action, or working with our supporter journey team to plan an exceptional welcome journey for new gifts in Wills enquirers. You will also be a key point of contact for our supporters, stewarding one-on-one via email, phone or in person, and also working on mass impact communications to retain their support. Since we rebranded to Arthritis UK in October 2025, we have seen a big rise in potential supporters, and you will play a key part in delivering a brilliant experience to them. 

About you

If your knowledge, skills and experience include the following then we’d love to hear from you:

  • Experience of building excellent relationships with a wide range of customers or supporters, across different channels and face to face, anticipating their needs and creating a high-quality supporter experience.   
  • Experience of project management, developing and executing plans and projects within budget and on time. 
  • Experience of working in Legacy fundraising/marketing, with an understanding of the audience’s needs.   
  • Excellent relationship management skills – passionate about people, strong listening skills, able to demonstrate empathy and emotional intelligence.   
  • A proactive and solution-focussed approach.  

*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.

Download the job description and person specification for the Gifts in Wills Officer role (Word 165 KB).

Benefits

Your excellent benefits include:

  • Flexible hours, environments and working practices to promote a healthy work/life balance.
  • Health and wellbeing support – including the Employee Assistance Programme (free confidential 24/7 support with mental health, legal and financial queries).
  • Simplyhealth cash plan.
  • Supportive and inclusive culture, with a wide range of employee networks and support groups available to join.
  • Learning and personal development opportunities.
  • Competitive annual leave, with the option to buy/sell up to five days per year.
  • Generous pension plan, with employer contribution of up to 10%.
  • Life Assurance plan (4 x salary).

How to apply

You must be based in and hold the right to work in the UK to apply for this position.

To apply you MUST submit:

  1. a concise, up-to-date CV
  2. along with an Application form (Word 159KB) demonstrating how you meet the key requirements set out in the job description and person specification for the Gifts in Wills Officer role (Word 165 KB).
  3. All sections of the application form must be fully completed.

Email both documents as Word or PDF attachments by 23:59 hours, Sunday 14 June 2026 to recruitment@arthritis-uk.org.

If you have a health condition that prevents you from following the steps above, please email us regarding alternative ways to apply, recruitment@arthritis-uk.org. 

Application deadline and shortlisting 

  • We advise candidates to apply early as we reserve the right to close applications ahead of this date.  
  • Only shortlisted candidates will be contacted. 

We do not wish to receive contact from agencies or media sales. 

Please note that we do not use Artificial Intelligence (AI) during our recruitment and selection processes, and we would respectfully ask that you also refrain from using AI during the selection process. Whilst we do recognise that AI may be a beneficial tool for some when aiding research and preparation for an application or interview, we want to maintain a fair, inclusive and positive recruitment experience at Arthritis UK where candidates can feel supported to demonstrate their experience, knowledge, and skills without the use of AI generated answers. 

Interview

First interview expected on Monday 22 June 2026 on Microsoft Teams.

As a Disability Confident Leader, we guarantee you will be offered an interview if you disclose a disability and demonstrate sufficient evidence within your application that you meet the essential criteria for this role. We will also make any reasonable adjustments you may require for your interview.

About us

We have made a commitment in our Diversity and Inclusion Strategy to increase the diversity of our charity and we welcome candidates from a wide variety of backgrounds and experiences. We want our employees, volunteers and trustees to represent the broad diversity of the communities of which we are a part.

There are over 10 million people living with arthritis. That’s one in six, with over half of those living in pain every single day. The impact is huge as the condition slowly intrudes on everyday life – affecting the ability to work, care for a family, to move free from pain and to live independently. Yet arthritis is often dismissed as an inevitable part of ageing or shrugged off as ‘just a bit of arthritis’. We don’t think that this is OK. Arthritis UK is here to change that.

Arthritis UK is committed to keeping children, young people and vulnerable adults safe from harm. During the recruitment process we will undertake safer recruitment practices and relevant checks to ensure applicants are suitable to work with children, young people and vulnerable adults.

Read more about working for us.

Animal Research

We are committed to developing new treatments for arthritis. To achieve this, we fund a broad range of medical research, and this includes research which uses animals. For further information, please see Animal Research Policy 

Arthritis UK is a Registered Charity No: 207711 and in Scotland No. SC041156.