MSK training: Why language matters

Why language matters: person-centred language in diagnosis

CPD points: 1
Length: 1 hour
Location: UK
Aim: To give health and care professionals the skills and confidence around using language which supports better outcomes for people with arthritis. 
Cost: £300 for virtual commissioned course, enquire for face-to-face delivery

Course information

In osteoarthritis (OA), the words clinicians choose can significantly influence how people perceive their condition, their confidence to self-manage, and their engagement with care.

This course explores why clear, accurate, and consistent language matters when communicating a diagnosis of osteoarthritis. Too often, terms like “wear and tear” or “just a touch of arthritis” can minimise the condition, create confusion, or leave people without the knowledge they need to manage their health effectively.

Through this session, healthcare professionals will gain insight into the impact of language on patient experience and outcomes, and develop practical strategies for delivering clear diagnoses and meaningful explanations. By improving how we talk about osteoarthritis, we can empower people with the understanding and confidence they need to take an active role in their care.

Learners receive a digital course handbook, course slides, a certificate of completion, and 7 CPD points. The course is BSR endorsed.

Register your interest

You can register your interest to be notified when new dates become available. Please email ProfessionalEngagement@arthritis-uk.org with the ‘I'm interested: Why language matters'.